RESUME

 
Professional ​
info​​
  • Proven track record (20+ years) developing effective performance solutions.

  • Experience managing projects from vision through implementation.

  • Expertise in designing and developing computer-based (asynchronous and synchronous), presenter-led (synchronous), and game-based learning that meets organizational objectives and gets measurable results.

  • Extensive experience managing concurrent projects and priorities for different clients to successful conclusion.

  • Strong facilitation experience with groups from 2 to 200+.

  • Leadership and management experience including serving as Board and Event Chair for 501c3 not for profit.

Work​
experience​

Holding Space

Founder

10/2016 to present

  • Created and presented content focused on consent, boundaries, change management, creativity and personal development.

  • Coached individual clients. Resulted in clients reporting stronger boundaries and enhanced personal relationships.

  • Co-founded CuddleXpo, the first professional conference for therapeutic touch professionals. Resulted in international gathering of people building a new industry.

  • Led development of code of conduct for professional cuddling by identifying and recruiting respected industry leaders, creating a straw draft of a code, leading multiple calls to finalize language, and presenting the results at the conference. Resulted in a widely accepted standard for the industry.

                                                                              

Learning Architect Group

Founder / Learning Architect

10/2010 to present

  • Redesigned sales training for a direct-to-consumer sales organization. Blended online, instructor-led, and game-based learning with job aids to optimize performance results. Resulted in 40% reduction of classroom time and significant increase in reported comfort level making initial sales calls in the field.

  • Created gap analysis for tech onboarding for a top five healthcare technology company. Resulted in updated learning pathways and better integration between training organization and technology leadership.

  • Led a team of 12 to create tablet-based learning for a for-profit college, resulting in a new type of learning experience for their students. Used agile methodology and integrated with system engineers to deploy content in a custom content management system in line with deadlines set by the client.

  • Created comprehensive Quality onboarding materials for a small health industry organization. Resulted in senior staff having more time and ability to focus on other strategic priorities.

  • Created elearning for the Indianapolis Zoo to use with their volunteers, who are not part of the organizations’ LMS. Designed a solution using free software to track completion and assessment scores without the use of an LMS.

 

Bottom-Line Performance, Inc.  

Senior Learning Designer

10/2007 to 10/2010

  • Led internal development teams to create effective e-learning programs. Resulted in satisfied clients, and one major project being selected Best Non-Product/Service Provider course at DevLearn Expo.

  • Satisfied clients by designing and developing learning solutions including game-based learning, job aids, instructor-led learning and blended learning solutions to drive performance improvement on the job. Resulted in positive client feedback and repeat business for the organization.

  • Conducted needs analysis tasks including surveys, interviews and site visits to develop implementation approach for web 2.0 for learning. Resulted in development of strategic implementation strategy and multiple presentations to communicate strategy within the organization.

 

St. Vincent Indianapolis Hospital       

Performance Consultant

1/2005 to 10/2007

  • Redesigned new hire orientation to communicate strategic direction of the hospital and leverage online learning to reduce classroom commitment. Resulted in 30% reduction of classroom time and overall savings of 3,000 labor hours per year.

  • Led development of comprehensive new management orientation program. Resulting program integrated instructor-led and asynchronous learning components to provide a solid grounding in the theory and skills required to be successful in management at a Catholic Hospital.

Ambassador Solutions             

Consultant

6/2004 to 12/2004

  • Created customized online training on compliance related computer systems validation for major pharmaceutical company. Resulted in significant reduction in costs related to training as course rolled out around the world.

  • Created job aids to allow individuals unfamiliar with the LMS to update training content. Resulted in ongoing cost containment as internal resources were able to keep content current.

 

BISYS Educational Services   

Editor

2/2001 to 6/2004

  • Redesigned insurance pre-licensing education materials. Developed and conducted needs analysis with customers. Resulted in increased classroom effectiveness for BISYS customers.

  • Converted training material into e-learning formats. Resulted in streamlined acquisition of continuing education.

  • Won “Stellar Quality Service” award for exceptional customer focus.

 

Organizational Performance Improvement Solutions (Consulting)  

Managing Partner

9/1999 to 2/2001

  • Developed training solutions to successfully implement new organizational objectives for major global manufacturing client. Resulted in high customer satisfaction and transition of the project to the client’s internal training staff 3 months ahead of original schedule and under original budget.

  • Worked with client subject matter experts to redesign “management control system” documentation. Resulted in compliance with changing ANSI project standards allowing client to continue federal defense contracting.

  • Assessed client needs through surveys, questionnaires, interviews and observation.

 

Indiana Health Industry Forum   

Director of Operations

10/95 to 9/99

    

  • Recruited and managed staff and volunteers to provide members with expanded services. Resulted in 125% increase in dues-paying members over 16 months.

  • Developed and managed annual operational budget, worked with finance committee to audit spending and report budget results to board of directors.

 

Talent Tree Staffing Services 

Staffing Specialist

8/94 to 10/95                

  • Provided Human Resources support for 350+ employees.

  • Created and tracked quality metrics to prove value to clients by meeting attendance, satisfaction and performance targets.                                                                                                                                                                                                         

Cassidy Restaurants, Inc.   

Supervisor of HR Development         

7/93 to 8/94                                                                                                      

  • Managed general human resource functions for 400+ employees in 14 locations.

  • Implemented turnover reduction program including learning and non-learning interventions. Resulted in reduction of turnover by more than 30% within 6 months and 50% reduction of costs associated with hiring.

Education

Master of Arts in Organizational and Professional Communication Development 

Ball State University

 

Bachelor of General Studies

Ball State University

Related Activities
  • Board Chair, The Starbase / Starbase Indy – Science-focused community event celebrating the cultural and technological legacy of Star Trek and hopeful science fiction. Various roles since 2007, Board Chair since 2017

  • Speaker, ATD of Central Indiana Conference, Selecting Content Delivery Methods, 2015

  • Speaker, ATD eLearning Special Interest Group, Storytelling in Learning, 2015

  • Speaker, multiple conventions including CapriCon - Creativity 101, 2015 - 2018

  • Speaker, Central Indiana American Society of Training And Development - Social Media and Learning and Effective Learning for Beginning Learners, 2012

  • Co-Speaker, Society of Applied Learning Technologies – Rapid Prototyping for E-Learning, 2010

  • Speaker, Central Indiana Consultant’s Forum – Learning 2.0, 2009

  • Speaker, E-Learning Guild Online Forum - Building Engaging E-Learning Interactions, “Interactivity on a Budget”, 2008

  • Speaker, Governor’s Conference on Service and Volunteerism 3, “Turning Good Intentions Into Good Results” 2008

  • Speaker, Ascension Health Risk Management National Conference 4/2006 Workforce Safety Management

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